Live Session Rules
1. Methods and timing
Live sessions may be offered by video, phone or text in the fixed durations displayed by the Reader. A session may be extended only when the customer affirmatively selects an available extension and no scheduling conflict prevents it.
Attendance and cancellation
Cancel at least 24 hours before your scheduled appointment for a full refund. If you do not attend and your reader attends as required, the reader’s lowest priced session offered at booking is retained, capped at the amount paid, and the remainder is refunded. Phone appointments receive three call attempts; text and video clients have five minutes after the scheduled start to join. No client no-show fee applies for reader absence or verified connection failures.
2. Professional boundaries
Readers must maintain respectful boundaries and may not use fear, threats, dependency-building, coercive upselling, curse-removal schemes, guaranteed outcomes or claims of supernatural danger to pressure a customer.
3. No professional substitution
Readers may not diagnose illness, prescribe treatment, direct a customer to ignore professional medical care, provide legal representation or present a reading as professional financial, tax or legal advice.
4. Recording and transcripts
Star of Danu does not record or transcribe phone or video readings and does not offer audio or video recording features. Written chat readings are saved as text transcripts in the customer’s My Readings area. Readers and customers must not independently record sessions without appropriate authorization from Star of Danu and all participants. This includes screen recording, audio capture and recording with external devices. Star of Danu does not offer a recording feature and cannot technically prevent every form of external recording. See the Recording & Transcription Notice.
5. Privacy during sessions
Users should avoid sharing unnecessary highly sensitive information. Readers may not request passwords, full payment-card details, Social Security numbers or other information that is not needed to provide the reading.
6. Emergency situations
Sacred Readers is not an emergency service. Where a conversation indicates an imminent threat of serious harm, the Reader should stop ordinary spiritual guidance and follow the platform’s safety procedure, which may include directing the person to emergency or crisis resources.
Reader cancellations and missed appointments
If your reader cancels a confirmed appointment before it begins, you receive a full refund regardless of how close the appointment is. Card payments return to the original payment method; payments from My Balance return to My Balance. No customer cancellation or no-show fee applies. Your cancellation notice and My Appointments show the next steps; refunds may require bank processing time.
If neither the reader nor the customer attends, the customer receives a full refund and no no-show fee is retained. The reader earns no payment for an unprovided reading. Reader cancellations within 24 hours and missed appointments are recorded for reliability review. Genuine emergencies and technical problems may be reviewed and excused by Star of Danu. Readers should cancel promptly in Reader Studio and contact hello@starofdanu.com for emergency review.
Available Now is a commitment to answer
Mark yourself Available Now only when you are ready to answer and join paid sessions. After a verified missed immediate session’s full response window, Star of Danu sets your status to Unavailable and alerts you. Each unexcused verified miss reduces your private reliability score by 20 points for 30 days, down to a minimum of zero. Other reliability factors may make your score lower. Phone sessions receive the required three attempts; text and video use the existing five-minute joining window. We do not charge a monetary fine or deduct a refund processing fee for the miss. Your client receives a full refund.
Repeated missed Available Now sessions: new bookings are automatically suspended after 3 verified, unexcused misses within any rolling 7 days OR 5 within any rolling 30 days. The second miss in 7 days, or fourth in 30 days, includes a final warning. Suspension prevents self-reactivation and new booking acceptance until Star of Danu reviews and restores booking access. Your Studio, earned funds and existing appointment records remain accessible; existing paid appointments need individual review. Score recovery or passage of time does not lift suspension. After reinstatement, suspension counts start fresh, while existing unexcused score deductions retain their own 30-day expiry. Request emergency or technical review at hello@starofdanu.com.
Known platform/provider failures are excluded from automatic missed-session consequences. Genuine emergencies and disputed technical issues can be reviewed and excused by Star of Danu; contact hello@starofdanu.com. After reviewing the alert, mark yourself available again only when ready and only if booking access is not suspended. This policy is applied prospectively; it does not create penalties for sessions missed before activation.